I am amazed at product suppliers who forget the person that keeps them in business.
We have a lounge suite. It was cheap… but it was what we could afford at the time. We didn’t get the right advice and the fabric has worn and is marked really badly in the 6 years we have had it. The most affected are the seat cushions and they are really badly ripped. The last straw was reached when my 2 year old decided that she would wear one like a sleeping bag and ripped it more.
I phoned the manufacturer and asked if they could supply the covers for the seat cushions. I was appalled to hear them say that they wouldn’t do it. Isn’t customer service about the product before it is purchased and customer satisfaction and assistance throughout the life of the product.
There is no need to say that we have contacted an upholsterer to recover them. We refuse to purchase fabric from the company we purchased the suite from. We should even have them recovered in time for Christmas 🙂