Wow! I signed up and my registration was confirmed on 23 December 2009.
In March 2010 I had issues with a WordPress site and Backupify came to the rescue. I was offered an account upgrade for the use of my testimonial on the Backupify site:
Me: I had reseller hosting with ******* but the sites disappeared without any word from the company and 6 days of no response to my support tickets. Hence, I changed hosting company and moved the site. Thank goodness for the one WordPress backup I had and I will very soon be setting up backups on my other WordPress installs. It saved me so much time!!
Rob May: Hi Vanessa, We are launching premium accounts in a few weeks. Can we upgrade you for free when we do in return for adding your response below to our website in the testimonials section? We would cross out ******* so as not to generate any negative press.
Me: I would be thrilled to have my testimonial listed. I don’t know how the premium accounts differ from the unlimited accounts that were enabled for the early adopters, but that sounds very kind of you.
Then in July my account was “upgraded” again to their Business plan after Backupify ran a referral promotion.
Your account has been upgraded to Backupify Business (25GB Storage, Weekly Zip Archives, Unlimited Social Media Account) – Valid until 2011-Jul-18
Where did that time limit come from? I might accept a 25GB limit, but does the expiry mean that I would be charged from 18 July 2011?
I wish Backupify was safe to set and forget. I was just checking up on my accounts today and Backupify are transitioning to a new platform. It looks like I would be on a new Basic plan which allows 5GB storage and 10 accounts.
This is ridiculous! If Backupify can’t honour their original offer…then where will it stop? I was thankful for Backupify and want it to be something I can rely on but they keep changing the rules. Surely Backupify could email customers when they make policy changes that affect customer accounts and how about free and unlimited forever?
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